T's & C's

TERMS & CONDITIONS


A current vaccination certificate must be produced for all cats prior to / upon arrival. No cat will be accepted without an up to date certificate for Infectious Enteritis and Feline Influenza. Cats / kittens must have completed their primary course of vaccinations at least 2 weeks prior to boarding (1st dose, 3 week gap, 2nd dose, then 2 weeks to build up immunity), this is for first vaccinations only. Cats which are already fully vaccinated can have their annual booster at any time prior to their stay as long as it is within the last 12 months.  We do not accept titre test certificates or homoeopathic vaccinations.


Whilst cats boarding at Bournemouth Boarding Cattery Ltd receive every care and attention, they are boarded entirely at the risk of the owner. Should any cat fall ill whilst being boarded we will contact the owner/emergency contact, and contact the owner’s vet where possible, or our vets and act upon the vet’s advice, the expenses incurred will be met by the owner. However, we do have veterinary insurance to cover all cats for anything where the cause is attributed entirely to the cattery, this does not cover any on-going treatment or prior illnesses.


To safeguard the health of all our guests we reserve the right to refuse admission to any cat showing signs of ill health on arrival pending advice from a veterinary surgeon. For cats found to be, or suspected of being at risk to other boarders by a vet during their stay, the cat will reside in the care of the owner’s vets where possible, or our vets, until the vet deems there is no risk to other boarders or the owner collects, this will be at the owner’s expense.


Cats must be wormed and flea treated prior to arrival. If any cat is found with an infestation of fleas we will contact the owner’s vet to prescribe an appropriate treatment, the vet may need to see the cat prior to prescribing treatment. The cost of the treatment, consultation and transport if necessary, will be met by the owner.


A full day’s board is charged for the days of arrival and departure to allow for essential disinfection and preparation  of suites. Payment is due just prior to/on arrival, and is by cash, Bank Transfer or cheque only. Unfortunately we do not have facilities for card payments. A deposit of £40 will be required from ALL customers to secure each booking, this deposit is non-refundable and non-transferable unless 28 days notice is given, in which case the deposit will be transferred to a future booking. Any booking which is cancelled within 7 days of the booking, we respectfully ask that the full amount is paid. In the event of cats being collected before the end of the booking, the full booked period is payable.


Delivery and collection outside normal opening hours (see below) must be prearranged and will be subject to an extra charge.


We regret that male cats over the age of 6 months, which have not been neutered, cannot be accepted for boarding.


Only cats from the same family / household can share a suite and this is at the owner’s risk. If aggressive behaviour is witnessed, we reserve the right to separate the cats for their safety and the extra suite charge will be incurred by the owner.


We request that cat collars are removed, prior to arrival. Any cat wearing a collar will have it removed for the duration of their stay for safety reasons.


We reserve the right to take photographs of any cats boarding and copyright for public relations purposes, all such materials reside exclusively with Bournemouth Boarding Cattery Ltd in perpetuity.


GDPR - client contact details (including the alternative emergency contact details) are stored securely for future bookings. We do not share this data with any third parties, unless requested by the client. If you would prefer these details to be destroyed and renewed when you next book with us, please inform us.


Owners are welcome to bring their own belongings e.g. cat beds, blankets, toys etc. but these are left at the cattery at the owner’s risk.


If any cat is not collected within 7 days of the stated departure date with no communication from the owner, and where it is not possible to contact any other person responsible for the cat/s, the proprietors reserve the right to re-home them.